FAQs

How are artists chosen to be featured in the MAC Shop?

To be featured in the Shop you must hold an active MAC Artist & Maker Membership.  Learn more about becoming a MAC member

Will my order come from the artist or from MAC?

When you purchase an original artwork item through the MAC Shop, we contact the artist to give them the email you have provided. The artist will contact you to arrange for pick-up, delivery or shipping. Any necessary shipping expenses will be charged separately by the artist.

 

When you order a custom printed item (found in the MAC Products collection, including apparel, accessories, wall art, bags and home decor), it is shipped to you directly by the printing company. Shipping for these items will be charged at checkout.

How much will shipping cost?

Shipping costs will vary depending on size, weight and type of item as well as shipping location, delivery method and any special packaging requirements. This will be arranged with each individual artist for original artwork items, or calculated at checkout for custom printed items. If you would like a rough estimate of shipping before purchasing an item there are numerous online shipping calculators available like Canada Post's. Please note, these calculators are not always accurate and do not take into account special packaging or insurance requirements.

Where are products shipped from?

 

All products, with the exception of custom printed items, are shipped from each individual artist's home, studio or business in Muskoka, Ontario, Canada.

How long will it take to receive my order?

MAC encourages its artists to ship items out within 3 business days OR as arranged with each individual artist. MAC recognizes our artists do not have control over all aspects of the shipping or delivery process, and we acknowledge delays can occur due to unforeseen circumstances. Also, due to the COVID pandemic and subsequent shipping delays, MAC cannot guarantee delivery dates.

Do artists get 100% of the proceeds from sales in the MAC Shop?

 

Artists receive 70% of the proceeds, less transaction fees, from sales, while the remaining 30% goes to MAC. This fee goes towards costs associated with Shop advertising, administration and maintenance. MAC is a not-for-profit organization, and ultimately all proceeds are invested back into our artists and community. Learn more about who we are.

What if I am unhappy with my purchase?

All MAC shop sales are final. If an item has a defect, then Muskoka Arts & Crafts will work with the customer and artist to provide a suitable replacement. Many of the items sold are made by hand and may be one-of-a-kind, and so the replacement item may not be identical to the one purchased. To be eligible for an exchange, please contact MAC within 5 business days of receiving the item and describe the defect. If your purchase has been damaged or broken in shipping, and the shipping was insured, please contact MAC and we will work with the artist to find a solution. For more detailed information please refer to MAC’s Refunds & Shipping Policy.

$40+HST ANNUALLY

Art Enthusiast

Support the Arts. Celebrate Muskoka. Join Our Creative Community!

You don’t have to be an artist to be part of Muskoka Arts & Crafts—you just have to love the arts and believe in the power of creativity.

Whether you’re an art enthusiast, collector, hobbyist, or proud supporter of local culture, this membership is for you.

By joining, you’re not only supporting hundreds of local artists—you’re helping Muskoka’s vibrant arts scene thrive.

Together, we build community, inspire creativity, and keep the arts alive in Muskoka.

Join us today—because art needs supporters like you!

  • Discount on Chapel Gallery rentals
  • Access to exclusive member-only content
  • Seasonal newsletter & MAC Insider updates
  • Discounts at Martin’s Framing & Muskoka Paint & Decorating
  • Reduced rates for Life, Portrait Drawing Classes & workshops
  • Invitations to exclusive MAC Member Events
  • Voting rights at the Annual General Meeting
















JOIN NOW

$120+HST Annually

Artist & Maker Membership

Perfect for artists and makers looking to showcase and sell their work through MA&C events, festivals, and the Maker Shop. Enjoy core perks plus these exclusive benefits:

  • Featured in the MAC Member Directory
  • Participate in Spring Member Show + other group shows throughout the year
  • Apply for solo/group shows (members-only, 30% commission)
  • Free co-working space at MAC on MAIN with WiFi. Open Studio Every Tuesday.
  • $150 in savings to our Iconic Annual Summer Show fees
  • Participate ini any of our MA&C pop ups, online store and FREE ios/Android APP(30% commission)
  • Discounted Craft Ontario membership
  • Use the official MAC Muskoka Maker Mark
JOIN HERE